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Appian ACA-100 Exam Syllabus Topics:

Appian Certified Analyst Sample Questions:

1. Which is an accurate statement about application security?

A) Any user can develop and access an Appian application without an account. However, deployments cannot be done without an account.
B) Every user must have an account created in Appian in order to develop, administer, and/or access an Appian application.
C) Developers require an account in Appian, while any users can access an Appian application without an account.
D) Admins require an account in Appian to use the Admin Console, while all other basic user actions can be done without an account.

2. A team of employees manages invoice processing and payments for their organization.
Each day, the team receives invoices via email. The team reviews the invoices, sends payments, and logs the payments manually in a shared spreadsheet.
Where is the best opportunity for automation in this manual process?

A) Create a process that sends the team a task to input the information upon receipt of the initial invoice
B) Leverage Optical Character Recognition and workflow tools to intake and review the invoices for accuracy upon receipt, then process payments or prompt employees to research
C) Create a macro that reduces the number of clicks required to enter payment information, and embed the macro into the shared spreadsheet
D) Leverage Robotic Process Automation (RPA) to help the employees send thank you messages to the originating organizations as soon as the invoices are received

3. A customer wants to automate a workflow for completing customer service cases. The high-level workflow involves multiple rounds of recording investigation results, uploading related documents, sending communications, and approving. Activities may need to be done at any time or out of order.
Which recommendation best utilizes the strengths of Appian out-of-the-box features to address this use case?

A) A sequential workflow of process tasks.
B) A records-centric design using related actions for the various activities.
C) A report showing the user's cases with associated actions.
D) A dashboard showing the user's cases with associated actions.

4. An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?

A) Using an image analysis connected system
B) Using a natural language connected system
C) Using a SAIL form
D) Using a decision table

5. You are an Appian Analyst.
According to best practices, which other role should you work with to create process models as a part of requirements gathering?

A) Product Manager
B) Product Owner
C) Scrum Master
D) Architect

Solutions: