How to study the Field-Service-Lightning-Consultant Exam
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Field Service Lightning Consultant Exam
Field Service Lightning Consultant Exam is related to Salesforce Certified Field Service Lightning Consultant Certification. This exam validates the Candidate knowledge and skills of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants for partners and Salesforce teams (such as Services, CFL, and Support).
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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Work Order Management | 23% | - Set up entitlements, service contracts, and SLAs - Manage work order line items and required products - Configure work order lifecycle, types, and milestones - Relate work orders to cases, accounts, and assets |
| Field Service Lightning Setup and Configuration | 22% | - Set up service resources, skills, and time sheets - Define products, assets, and inventory settings - Configure service territories, operating hours, and locations - Define license types and permission sets |
| Mobile and Field Execution | 17% | - Track time, inventory, and work completion - Configure Field Service mobile app settings - Manage mobile workflows and offline access |
| Maintenance Plans and Advanced Features | 10% | - Integrate with Service Cloud and other clouds - Set up recurring maintenance plans - Configure reports, dashboards, and analytics |
| Scheduling and Optimization | 28% | - Configure scheduling policies and service objectives - Implement complex work and multi-day appointments - Use routing, optimization, and dispatch strategies - Utilize Dispatcher Console features - Manage service appointment lifecycle |
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