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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) False
B) True

2. Which two types of engagements can action maps initiate?
(Choose two)
Response:

A) Content offer
B) Agent voicemail
C) Email routing
D) Web chat

3. Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

A) Engagement triggers fired
B) Agent handle time
C) Agent-to-visitor chat sentiment
D) Visitor session duration

4. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Trigger a webhook
B) Launch a voice IVR
C) Initiate a web chat
D) Display a content offer

5. Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A) AI-based prediction of outcomes
B) Real-time visitor monitoring
C) Automatic firewall configuration
D) Manual prioritization of agent scripts

Solutions: