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HP HP3-R02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Delivery and Support | 20% | - Troubleshooting and escalation - Renewal and modification - Implementation process |
| Quoting and Pricing | 30% | - Discounts and contract terms - Using HP quoting tools - Pricing structure and factors |
| Configuration Principles | 30% | - Matching services to hardware/software - Customization options - Eligibility and compatibility rules |
| Overview of HP Proactive24 and Critical Services | 20% | - Benefits and use cases - Service levels and SLAs - Service definitions and scope |
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