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This exam measures your ability to troubleshoot the following technical tasks: Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740
How to Register For Exam MS-740: Troubleshooting Microsoft Teams (beta)?
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Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Microsoft Teams voice issues | 20-25% | - Resolve emergency calling and number assignment issues - Diagnose network and firewall requirements for voice - Troubleshoot direct routing and phone system - Analyze call quality and media flow |
| Troubleshoot teams and channels | 10-15% | - Resolve channel and tab configuration problems - Fix team creation, deletion, and membership issues - Troubleshoot permissions and access control |
| Troubleshoot issues signing into Microsoft Teams | 10-15% | - Resolve account and license-related sign-in problems - Troubleshoot client-side and identity provider issues - Diagnose authentication and authorization errors |
| Troubleshoot issues with Microsoft Teams meetings and live events | 20-25% | - Diagnose live event production and broadcast issues - Fix meeting policy and configuration conflicts - Troubleshoot audio, video, and screen sharing - Resolve meeting join and lobby problems |
| Troubleshoot federation issues | 5-10% | - Verify external access and federation configuration - Resolve cross-organization communication failures - Troubleshoot federated presence and messaging |
| Troubleshoot issues with files | 15-20% | - Resolve integration with SharePoint and OneDrive - Diagnose file access and sync errors - Fix file sharing and collaboration issues |
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