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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Documentation | - KPI documentation process - Weights and Indexes - KPI documentation form design - Organizational KPI libraries development - KPI documentation form functions |
| Data Visualization | - Usability in terms of visual design - Scorecard and dashboard examples - Best practices in scorecard design - Guidelines to design efficient templates - Best practices in dashboard design |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| KPI Measurement | - Data gathering communication - KPI report - Change log |
| KPI Selection | - KPI selection for organizational scorecard - KPI selection techniques - KPI selection sources |
| The World of KPIs | - KPIs concept map - Challenges in performance measurement - The value added by KPIs - Organizational levels - Governance |
| KPI Project Coordination | - Primary and secondary data sources - KPI workshop briefing pack - KPI project plan - The business case for KPI implementation |
| KPI Taxonomy | - KPI DNA map - KPI use case scenarios - Interdisciplinary systemic worldview |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| Data Gathering | - KPI reporting data sources - KPI activation techniques - Data quality dimensions - Community of Practice - Communication with data custodians - Guidelines to improving - KPI activation tools |
| KPI Typology | - Qualitative vs quantitative KPIs - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs |
| Understanding KPIs | - KPI lifecycle - SMART objectives decomposed - KPI related terminology |
| Working with Targets | - Targets in practice - KPI documentation processes - Negative behaviors when setting - Challenges in working with targets |
The KPI Institute Certified KPI Professional Sample Questions:
1. Fill in the blank word: "A measurable expression for the achievement of a desired level of results in an area relevant to the evaluated ________'s activity."
A) Company
B) Organization
C) Team
D) Entity
2. For "Project delivery by 30 November 2020", the trend is good when:
A) This is not a KPI
B) Decreasing
C) Increasing
D) Within range
3. In which stage of the Value Flow Analysis should "Returning customers (%)" be monitored?
A) Outcome
B) Input
C) Process
D) Output
4. Which of the statements represents an objective?
A) Feedback system implementation
B) Active running projects
C) Quality assurance
D) Nurture a learning environment that fosters creativity and innovation
5. Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?
A) Obtaining 3 new patents by the end of the financial year
B) Employees meeting continuing professional development requirements (%)
C) Training hours per full-time equivalent (FTE) (#)
D) Innovation ideas from staff (#)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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