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Microsoft 074-338 Exam Syllabus Topics:

Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You deploy 3 Microsoft Lync Server 2013 Persistent Chat server named atl-cs- 001.Iitwareinc.com. You need to remove all messages prior to March 1, 2012 from a chat room named LegalChatRoom. hich cmdlet should you run?

A) Remove-CsPersistentChatRoom -Identity "atl-cs001.litwareinc.com\LegalChatRoom"
B) Set-CsPersistentChatRoom -Identity LegalChatRoom -Managers @{Add="sip:[email protected]"}
C) Clear-CsPersistentChatRoom -Identity "atl-cs001.litwareinc.com\LegalChatRoom" -EndDate "3/1/2012"
D) Remove-CsPersistentChatMessage -Identity "atl-persistentchat- 001.litwareinc.com\LegalChatRoom" -EndDate "3/1/2012"

2. You support a customer whose network environment includes Microsoft Lync Server 2013 nterprise, with two Front End Servers and two Back End Servers. The Back End Servers are deployed in a high availability configuration. ou create a Front End pool named pool.contoso.com and implement DNS load balancing for client access to the Lync servers. our internal DNS records have the following configuration: Your Lync 2013 clients fail to sign in automatically. The trace log of failed sign-in attempt is as follows:

A) Create the following service record: _sip._tls.concoso.com SRV Priority 0, weight 0, port 5061, pooIOl.coato30.com
B) Create the following host records: Pool A 192.168.1.20 Pool A 192.168.1.21
C) Create the following host records: Sip A 192.162.1.20 Sip A 192.163.1.21
D) Create the following service record: _sipinternal.tls.contoso.com SRV Priority 0, weight 0, port 5061, FrontEndServer1.contoso.com
E) Create the following host records: Pool A 192.168.1.10 Pool A 192.168.1.11

3. You support Microsoft Lync Server 2013 in your company network. Your company has four buildings on a single site. A user reports that when she calls users in another building, the call quality is poor. You receive the Quality of Experience (QoE) report: Capture device: Headset MicrophoneRender device: Headset EarphoneMicrophone timestamp error: 0.02msEcho percent microphone in: 15.21%Codec: SIRENAudio FEC: FalsePacket utilization: 32701Avg. packet loss rate: 10.21%Avg. jitter: 23msAvg. round trip:
62msAvg. network MOS: 3.71Avg. network MOS degradation (jitter):0.00%Avg. sending MOS: 2.97Avg. listening MOS: 3.17Receive noise level: -56dBoV Which of the following values is outside acceptable limits?

A) Avg. round trip: 62ms
B) Receive noise level: -56dBoV
C) Avg. jitter: 23ms
D) Packet utilization: 32701
E) Avg. packet loss rate: 10.21%

4. DRAG DROP You support a Microsoft Lync Server 2013 environment for a customer named Litware, Inc. The worldwide network includes the following:
-15,000 Enterprise Voice enabled users
-three Front End pools with three Front End Servers in each pool
-three Edge Server pools with two Edge Servers in each pool
-two Group Chat pools with two Group Chat Servers in each pool
-20 Survivable Branch Appliances (SBAs) deployed at various offices
Of the 15,000 users, 6,000 have Polycom CX600 phones on their desks. Each pool
has redundant session initiation protocol (SIP) trunk settings with a local SIP trunk
provider at its respective pool. An executive assistant receives a call from a
customer. He puts the call on hold and calls the executive. After he talks to the
executive, he transfers the call to the executive. The executive assistant reports that
the call fails to transfer, and that he gets the call back. This results in him taking a
message. Based on this user report, you perform the following actions:
1.Start the ClsController.exe with only one Front End pool selection.
2.Make a call from your mobile phone to a CX600 desk phone named DeskPhone1.
3.Answer the incoming call by using DeskPhone1 and put the call on hold.
4.From DeskPhone1, dial the number of a second CX600 phone named DeskPhone2.
5.Answer the incoming call by using DeskPhone2.
6.From DeskPhone1, transfer the call that you have on hold.
After you attempt to transfer the call from DeskPhone1 to DeskPhone 2, you
observe that the call failed to transfer and returned back to DeskPhone1.
You generate a Lync.log file.
You need to identify the problem by using the quick search capabilities of the
Snooper tool. Which action should you perform for each troubleshooting activity?
(To answer, drag the appropriate action to the correct troubleshooting activity or activities. Each action may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

5. You support a customer with a Microsoft Lync Server 2013 environment. Your customer receives the following error Event ID 21022 LS AddressBook Server: "A Full dats file is corrupt The path \\fileserver\share\1-Webservices-1\ ABFites\0000000-0000-0000-0000-000000000
\0000000000-0000-0000-0000-000000000000\F-0fd0.lsabs -file corrupted: Invailid Attibute id 0 in contact. Index: 7 GUID Guid: <1329aec4-da97-46e4-b995-1039c096f9el}
Offset: 255." Users who have their Client Policy set to WebSearchandFileDownload report that they are not receiving updated information in the Lync address books. You need to ensure that users are able to download the address book. What should you do?

A) Run the Update-CsUserDatabase cmdlet.
B) Run the Set-CsAddressBookConfiguration -Identity Global -EnableFileGeneration Strue cmdlet.
C) Browse to your Lync file share, located at \\fileserver\share\1-Webservices-1\ ABFiles\0000000-0000-0000-0000-0000000000\000000000-0000-0000-0000- 000000000000. Delete all of the files, and then run the Update-CsAddressBook cmdlet.
D) Delete the rtcab and rtcab1 databases, and then run the Install-CsDatabase - ConfiguredDatabases cmdlet.

Solutions: