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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Incident thread fields
B) Conditional fields
C) Merge fields
D) Custom fields

2. Which three events are available with the JavaScript API?

A) onrefresh()
B) enclose ()
C) aftersave()
D) onsaveclose ()
E) onbeforesave ()
F) ondataupdated()

3. Which two are non-CRUD operations?

A) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
B) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
D) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
E) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
F) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

4. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A) by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
B) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
C) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
D) by configuring settings at the time of creation of the custom object

5. Which three requirements can be implemented by using workspace rules?

A) Prompting a customer care executive to dynamically open a guide
B) Triggering escalation mails to the manager after the escalation time is over
C) Calling an add-in
D) Dynamically setting the URL for browser control
E) Calling a CPM script

Solutions: