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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
B) Monitor may not be configured to display agents who are on break.
C) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
D) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
E) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.

2. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) MAX_EXPANSION_UNIT in master.cfg
B) Max Additional Units in Editor
C) MAXJOBS in master.cfg
D) Max Records In Editor

3. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) High Availability LDAP
B) Enterprise Lightweight Directory Access Protocol (LDAP)
C) Active Directory
D) Linux Shadow files

4. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
B) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
D) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
E) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

5. What does db_mgr script do?

A) It stops and starts the database
B) It rolls up the daily data into monthly statistics.
C) It copies calling lists to *.old.
D) It removes all old and outdated files from the system.
E) It runs a backup of the database to DVD.

Solutions: