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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Requirements & Considerations | 25% | - High availability and redundancy design - Network and security design - Business and functional requirements analysis |
| Solution Overview & Architecture | 20% | - Scalability and capacity planning - System architecture and deployment models - Avaya Aura Contact Center components |
| Implementation & Validation | 15% | - Deployment planning and best practices - Troubleshooting and support design - Performance optimization and monitoring |
| Integration & Interoperability | 15% | - Integration with Communication Manager - Third-party application integration - APIs and scripting interfaces |
| Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
Avaya Aura® Contact Center Solution Design Sample Questions:
Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
- A. 4
- B. 2
- C. 3
- D. 1
Correct Answer: A 🗳️
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
- A. Voice Mail
- B. Instant Messaging
- C. Short Message Service
- D. Web Communication
Correct Answer: A,B 🗳️
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
- A. Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
- B. Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
- C. Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
- D. Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
Correct Answer: D 🗳️
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
- A. Avaya Multimedia Messaging
- B. Engagement Assistant
- C. Microsoft Lync
- D. Presence Service
Correct Answer: D 🗳️
The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?
- A. AACC 7 Outbound ASIPP package
- B. AACC 7 Resilience (High Availability) ASIPP package
- C. AACC 7 Base System and Voice ASIPP package
- D. AACC Multimedia ASIPP package
Correct Answer: B 🗳️
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