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Microsoft 70-272 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resolving Application Customization Issues | 20% | - Troubleshoot Office application customization - Troubleshoot OS configuration for application support - Troubleshoot Outlook Express customization - Troubleshoot Internet Explorer customization |
| Resolving Usability Issues | 20% | - Resolve Internet Explorer usability issues - Resolve Office application usability problems - Resolve Outlook Express usability issues - Resolve OS-related usability problems |
| Configuring and Troubleshooting Application Connectivity | 20% | - Troubleshoot firewall and security blocking connectivity - Resolve issues with locally connected devices - Resolve LAN and remote access connectivity - Diagnose name resolution problems - Troubleshoot network adapter and TCP/IP configuration |
| Configuring and Troubleshooting Applications | 25% | - Configure operating system settings to support applications - Configure and troubleshoot Microsoft Office applications - Configure and troubleshoot Internet Explorer - Configure and troubleshoot Outlook Express |
| Configuring and Troubleshooting Application Security | 15% | - Manage file and folder permissions - Troubleshoot application access control - Configure Windows Firewall for applications - Manage updates and antivirus protection |
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