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Apple Desktop Service Certification Sample Questions:

1. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) You can't connect to the Internet
B) The cursor is frozen and the system is unresponsive.
C) The power button or power indicator lights up
D) You don't hear a startup chime
E) You may hear fan or drive noise

2. Which one of the following is NOT a risk when working around CRTs?

A) Overheating
B) Implosion
C) Toxic materials
D) Electric shock

3. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may present a radiation hazard.
B) CRT displays may present a fire hazard.
C) CRT displays may implode if mishandled.
D) CRT displays may contain toxic gases.
E) CRT displays may contain hazardous materials.

4. Which of the following is ALMOST CERTAINLY a software-related problem?

A) iPhoto quits when launched
B) No video on display
C) No Internet connectivity
D) Single beep at startup

5. When would you want to force an application to launch using Rosetta?

A) You want to run an Intel-native application on a PowerPC-based Mac.
B) You want to run a PowerPC-native application on an Intel-based Mac.
C) You want to run a Universal Binary application with PowerPC plug-ins on an Intel-based Mac.
D) You want to run a Universal Binary application on a PowerPC-based Mac.

Solutions: