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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Privacy | 8% | - Firewall and security settings - FileVault full-disk encryption |
| Topic 2: Network Configuration and Troubleshooting | 15% | - Network services and file sharing - Connectivity and DNS issues - TCP/IP, Wi-Fi and Ethernet settings |
| Topic 3: System Updates and Software Management | 6% | - Managing preferences and caches - Software Update and OS upgrades |
| Topic 4: Installation and Recovery | 16% | - Recovery system and troubleshooting boot issues - System requirements for OS X v10.8 - Installation methods and migration |
| Topic 5: Startup Process and System Architecture | 12% | - System logs and diagnostic tools - Kernel extensions and system launch - Boot sequence and EFI |
| Topic 6: Applications and Processes | 12% | - Application installation and Gatekeeper - Process management and Activity Monitor - Troubleshooting unresponsive apps |
| Topic 7: Peripherals and Printing | 6% | - USB, Thunderbolt and Bluetooth devices - Printer setup and troubleshooting |
| Topic 8: File Systems and Storage | 9% | - Time Machine backup and restore - Disk Utility and volume management - HFS+ and Core Storage |
| Topic 9: User Accounts and Permissions | 9% | - Types of user accounts and privileges - File system permissions and ACLs - Password reset and account recovery |
| Topic 10: iCloud and Services | 7% | - iCloud integration and syncing - Apple ID and service authentication |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?
A) Reset the PRAM/NVRAM.
B) Repair disk permissions.
C) ResettheSMC.
D) Reinstall OS X Mountain Lion.
2. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?
A) Open the Disk Utility and select repair disk permissions.
B) Erase the hard disk and restore from a Time Machine backup.
C) Startup in Single User mode and use command line tools to correct the permissions.
D) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
3. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?
A) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
B) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
C) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
D) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
4. Apple recommends the ________ volume format when setting up a Mac's hard disk for normal use.
A) MS-NT File System
B) ExFat
C) Mac OS Extended (Journaled)
D) Mac OS Extended
5. If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?
A) Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
B) Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
C) Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
D) Always use command line tools to adjust file permissions.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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