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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Microsoft MVC
B) Voice Portal Postgres Database
C) Voice Portal Configuration Database
D) Voice Portal Connector

2. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) Avaya IQ
B) AvayaCMS
C) CM
D) AACC

3. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) authconfig.xml
B) passwd.conf
C) nav360config.xml
D) passwdconf.xml

4. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) db_securityadmin
B) db_owner
C) db_datawriter
D) witness_user_role

5. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the ACCCM CMS user database permissions on the CMS database.
B) Verily that the Synchronizer Server is running.
C) Verify that the ACCCM script isinstalledon the CMS side.
D) Verify that a CMS Role is assigned to the agent.
E) Verify that the correct ODBC versionisinstalledon the ACCCM server.

Solutions: