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Apple 9L0-010 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mac Product Identification & Architecture | 20% | - System architecture and components - MacBook Air, MacBook Pro families - iMac, Mac mini, Mac Pro models |
| Hardware Repair & Replacement | 25% | - Logic board, memory, storage replacement - Display, keyboard, trackpad, battery service - Disassembly and reassembly procedures |
| macOS & System Configuration | 15% | - System initialization and firmware - Recovery and software restoration - Post-repair verification |
| Safety & ESD Protocols | 15% | - Tool and equipment safety - Battery safety and handling - Electrostatic Discharge (ESD) precautions |
| Troubleshooting Methodology | 25% | - Diagnostic workflow and logic - Using Apple Service Diagnostics (ASD) - Interpreting error codes and logs |
Apple Macintosh Service Certification Sample Questions:
1. Which piece of information is best used to determine any Mac's correct AppleCare name?
A) the serial number
B) the EMC number
C) the model number
D) the MAC address
2. Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A) Both types of displays are diagnosed identically.
B) Both types of displays use light emitting diodes.
C) Both types of displays have components that are individually replaceable.
D) Both types of displays use fluorescent lights.
3. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
B) Look for cracks, dents or scratches on the exterior of the system
C) Connect the system to external speakers to check for sound output
D) Check for any unusual odors coming from the system, which might indicate spill damage
E) Open the hard disk drive to check for scratches or dust inside
4. Which safety issue applies to the iMac (Mid 2010)?
A) Fragile glass panel breakage
B) Thermal grease toxicity
C) Liquid coolant spillage
D) High voltage CRT discharge
5. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
A) Faulty optical drive
B) Faulty video card
C) Faulty power supply
D) Faulty LCD panel
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: C |
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