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BBPSD Customer Service Sample Questions:

1. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
B) Answer the phone and ask them to ring you later at a more convenient time.
C) Answer the call and deal with it, as you know you will eventually have to deal with it.
D) Ignore the phone call and let it ring.

2. When dealing with Internal customers you must:

A) Ensure that you obtain payment details.
B) Apply the same level of service as external customers receive.
C) Make sure you have dealt with external customers first.
D) Check they have authority to purchase.

3. A concentrated targeting strategy is used when a product or service has:

A) Been selected for a product with more than one customer segment.
B) Not been differentiated in the market place.
C) More marketing resources allocated to it.
D) Been specially developed for a particular market segment.

4. A customer service professional is defined as someone who:

A) Has a number of years experience in a customer service role.
B) Trains salespeople in how to deal with customers.
C) Always makes the most sales in a day.
D) Has the skills to deal effectively in customer facing roles.

5. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Marketing.
B) Selling.
C) Positioning.
D) Sales.

Solutions: