More flexible learning time

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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

A) Structure, focusing on building construction
B) Aesthetics of experience, focusing on usability
C) Engineering, focusing on reliability and safety
D) Performance, focusing on functionality

2. During times of change, leaders need to effectively engage across what three levels of communication in order to maintain and heighten employee support?

A) Aspirational, factual, and inspirational
B) Leaders, managers, and front line
C) Providers, nurses, and allied health staff
D) Employee relations, strategic planning, and project management

3. Research has shown that better patient experience positively impacts which of the following operational outcomes?

A) Wait time
B) Access to care
C) Staff turnover
D) Staff-to-patient ratio

4. How should a culturally skilled healthcare professional approach the patient and family relationship?

A) Engage the patient and family and put their wishes first.
B) Show formal respect, but apply best professional judgment.
C) Understand and respect the cultural and social patterns of the given ethnic group.
D) Treat the patient and family as unique personas and further assess social and cultural context.

5. What is the collective focus of social capital?

A) How people relate to one another
B) How improvement projects are identified
C) Increasing volume of business
D) Identifying and recognizing individual performance

Solutions: