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EXIN ISO / IEC 20000 Foundation Sample Questions:
1. According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
A) Supplier Management
B) Business Relationship Management
C) Contract Management
D) Service Level Management
2. What is the purpose of CobiT TM ?
A) To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
B) To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
C) To provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
D) To provide a high level process model that organizes a broad range of IT activities
3. Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?
A) in a Change request
B) in the Service Management plan
C) in the Business Relationship Management process
D) in the Service Level Agreement (SLA)
4. The Relationship processes describe the relationships with the business and with the suppliers. What should the Relationship processes ensure?
A) that all parties understand the business needs, responsibilities and obligations
B) that the business and suppliers are directly informed of Major Incidents
C) that the service levels for all services are consistent in the supply chain
D) that there is a frequent contact between the suppliers and the business to resolve dissatisfaction issues
5. Which standard describes the fundamental aspects of Quality Management Systems?
A) ISO/IEC 15504
B) ISO/IEC 20000
C) ISO 9000
D) ISO/IEC 27001
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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