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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. There's an online community that primarily supports single parents. The leadership team notices more parent narratives of isolation. One of the top priorities of the community is to connect parents who are geographically close.
What can the community manager do to help create connections between lonely parents?

A) Host an online meeting room for members that remains open 24/7.
B) Organize a week-long online summit to focus on helping overcome isolation.
C) Publish a post asking members to provide their address in the comments.
D) Create content encouraging offline gatherings, with graphics of local landmarks.

2. A toddler milk formula company with a large community asks the community manager to help due to low community engagement.
Parents join the community for support and to create connections with other parents. However, most members are disengaged.
What should the community manager do to increase meaningful connections among members in the closed group?

A) Ask members to share their favorite post from the group on their profiles.
B) Create a post announcing the release of the latest formula milk
C) Create a poll for feedback on the milk formula.
D) Develop content that encourages sharing photos and stories.

3. After several years of rapid growth, a highly engaged group loses its original community manager. When someone new assumes the role, they discover many posts violate community guidelines and require moderation. This new community manager therefore wants to establish a strong presence and clarify the group rules.
Which option is the most efficient method to re-establish communicate community guidelines?

A) Comment on posts with links to the community guidelines
B) Share the community guidelines in an announcement post
C) Remove members who have previously violated the community guidelines
D) Tag members in a post when they violate the community guidelines

4. A new community manager joins the team of a large online retailer. This person is one of nine community managers who handle support queries. Community managers must remain on brand while maintaining an individual presence in the community.
Which option should each community manager use?

A) A company-branded profile used by all community managers with each reply signed by name
B) The personal profiles of each community manager to make it clear who is replying
C) The approach that the team agreed upon and the company approved
D) The agreed result from a recent poll stating that each community manager will use their initials

5. A well-known women's fashion brand has a significant online presence and a strong customer base in the 50-65 age group. To attract a younger demographic, the company contracts with a famous designer to launch a new line, which launches in one month.
Which two actions should the community manager take to increase brand awareness? (Choose 2)

A) Ask community members to create a post and tag several friends.
B) Invite fashion influencers to promote the new line during a live launch.
C) Start new social media accounts to target the new demographic.
D) Comment on competitor posts so that their community learns about the new line.
E) Run targeted ads across all the platforms that the brand uses.

Solutions: