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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which button would you click to mute yourself when on a call?
- A. Drop-down arrow
- B. Phone with down arrow
- C. Microphone
- D. Dialpad
- E. Vertical bars
Correct Answer: C 🗳️
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Add web links
- C. Drag and Drop
- D. Attach Button
Correct Answer: A 🗳️
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 4
- B. 2
- C. 5
- D. 3
Correct Answer: B 🗳️
What additional functionality does Communicate brings to Genesys Cloud?
- A. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- B. Call center features such as ACD and scripting.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Knowledge base features, such as FAQs and Communities.
Correct Answer: A 🗳️
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. Outbound Proxy
- B. Gateway
- C. SIP
- D. WebRTC
Correct Answer: C,D 🗳️
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We still understand the effort, time, and money you will invest in preparing for your Genesys certification GCP-GC-IMP exam, which makes failure in the exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the GCP-GC-IMP actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
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