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HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) safeguarding mobile workers against accidental damage protection
B) online backup and antivirus protection
C) the value of user advisory and premium services
D) safeguarding their business with limited or no IT staff

2. As a consequence of the economic crisis, what is a typical CIO behavior?

A) They try to keep their current install base alive for the longest possible time.
B) They invest more in new hardware
C) They look to increase their expenses in IT infrastructure.
D) They do not consider buying extra services.

3. Which type of service offerings are covered by HP Custom Integration services?

A) Warranty Extensions
B) Maintenance Kit Replacement
C) BIOS configuration
D) Per Incident

4. What is the added value of selling HP Services for consumers?

A) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.
B) HP Services can extend the life of the consumer's hardware purchase.
C) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
D) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.

5. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) The value of user advisory and premium services
B) Safeguarding their business with limited or no IT staff
C) The benefits of HP Smart Friend
D) How HP services can positively impact their financial performance

Solutions: