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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. How does an HP all-in-one print cartridge give the customer consistent print quality?

A) It is assembled to the highest standards.
B) When you replace the cartridge, all critical components are also replaced.
C) It has a separate drum and toner reservoir.
D) The transfer roller is also replaced along with the toner.

2. What steps does HP take to protect customers from counterfeit cartridges?

A) Research and development, Marketing and reliability
B) Partner network, local offices, and worldwide presence
C) Prevention, product packaging, and investigation
D) Product design, toner formula, and marketing

3. Which statement is true about the HP market position?

A) HP creates its own market.
B) HP is ranked first or second in most major markets.
C) Being number five in the market gives you a positive goal.
D) HP is the ultimate leader in every market.

4. Which statement is correct about ColorLok?

A) It allows replacing wood with oil for paper production, thus reducing deforestation
B) It reduces the total footprint of laser printers
C) It contributes to the environmental protection by superior de-inking and longer printer life.
D) Due to superior simplex printing, it reduces the total use of paper

5. What results when a non-HP cartridge is used on an HP printer?

A) The original HP Universal Print Driver will not support the printer anymore
B) The printer will print at a lower quality but at a higher speed.
C) If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
D) If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.

Solutions: