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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How can workflow-driven change processes reduce costs?

A) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
B) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
C) By interfacing with multiple technology APIs to implement unattended changes.
D) Because the same custom workflow-driven change processes can be reused by multiple customers.

2. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Alter the security properties in the LDAP system using an LDIF update
B) Modify the profile information access which the problem manager can change on their own
C) Use the Security module in IBM SmartCloud Control Desk
D) Use the Problem Management module in the IBM SmartCloud Control Desk

3. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) electronic audit records and electronic signatures
B) ITIL v3 aligned process workflows
C) A federated configuration management system
D) control and audit of all hardware assets installations, moves, additions, and changes

4. What has to be considered in the service design stage according to ITIL?

A) the design of Service Level Agreements
B) the design of the service catalog
C) the design of measurement systems, methods, and metrics
D) the design of functions and applications

5. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To draw an organization chart
B) To identify Key Performance Indicators
C) To identify the decision makers
D) To evaluate license needs

Solutions: