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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:
1. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?
A) Customer demographics, customer geography, customer affluence.
B) Customer insight, customer value strategy, customer & partner engagement.
C) Customer returns, customer purchases, customer order changes.
D) Customer potential, customer transaction capture, customer fulfillment.
2. Which of the following complete the sentence; Smarter Commerce Offerings
A) must be deployed in a prescribed order, based on technical requirements
B) may not be deployed in conjunction with existing ERP systems
C) must be deployed in conjunction with each other for maximum benefit
D) can be deployed together, or independently, based on business need
3. The 'Sell' customer interaction platform provides capabilities for all but which of the following?
A) Customer data mining.
B) Cross-channel commerce.
C) Extended brand experience.
D) Complex B2B sales processes.
4. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?
A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Integrated analytics help organizations understand the impact of case loads.
D) Deliver case workers the solution in a fraction of time of other approaches
5. In order to effectively implement ___________ you must be able to aggregate line items from individual orders to send to suppliers and then separate them out again for customer fulfillment.
A) social marketing
B) cross-channel order management
C) store operations
D) supply chain visibility
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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