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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. How does global inventory visibility allow you to 'save the sale' in the event of a stock- out?

A) Optimizing the supply chain to minimize stock-outs.
B) Triggering store to store transfers.
C) All of the above.
D) Up-selling to a higher value product.

2. Which of the following IBM software components provide analytic capabilities that can support all phases of the commerce cycle?

A) ILOG Optimization
B) Cognos
C) WebSphere Commerce
D) Unica

3. Which Smarter Commerce capability is focused on best determining location of facilities, assignment of stores, managing seasonality, and carbon foot printing?

A) Merchandise allocation.
B) Network optimization.
C) Transportation optimization.
D) Replenishment optimization.

4. Which of the following increases the complexity of trying to provide a seamless customer experience?

A) All of the above.
B) A large and increasing number of customer segments with varying expectations.
C) Many business functions required for effective commerce are executed outside the enterprise.
D) Many customers use a variety of touch points in the purchasing process.

5. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Integrated analytics help organizations understand the impact of case loads.
D) Deliver case workers the solution in a fraction of time of other approaches

Solutions: