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Microsoft OEM Reseller Sample Questions:

1. Your company sells a customer two desktops computers. Both of the computers have Windows 7
Professional preinstalled. One of the computers also has Microsoft Office Home and Business 2010 preinstalled.
The customer contacts you 60 days after the sale requesting to install Office Home and Business 2010 on
the computer that was shipped without Office 2010 installed.
You need to provide a solution to license Office 2010 on the computer. The solution must minimize costs.
What should you do?

A) Sell the customer an OEM license of Office Home and Business 2010.
B) Sell the customer a Full Packaged Product (FPP) license of Office Home and Business 2010.
C) Instruct the customer to use the product key that came with the other computer.
D) Instruct the customer to contact Microsoft for an additional Office Home and Business 2010 product key.

2. [DRAG And DROP]
A customer plans to purchase several new client computers.
The client computers will be configured as shown in the following table.

The customer plans to deploy a Window 7 operating system to each client computer by using customized images.
You need to recommend the appropriate edition of Windows 7 for each computer build.
The solution must minimize costs. What should you recommend?
To answer, drag the appropriate operating system to the correct build in the answer area.
1.Enterprise
2.Home Premium
3.Professional
4.Ultimate none.gif
Answer Area Build1 Build2 Build3

3. A customer has 100 client computers.
You need to recommend which free tools the customer can use to create an inventory of the software
currently installed on the client computers.
Which tools should you recommend? (Choose all that apply.)

A) Microsoft Asset Inventory Service (AIS)
B) Microsoft Assessment and Planning (MAP) Toolkit
C) Microsoft Software Inventory Analyzer (MSIA)
D) Key Management Service (KMS)
E) Microsoft System Center Essentials 2010

4. What indicates that a copy of Windows 7 is NOT genuine? (Choose all that apply.)

A) An option to immediately activate Windows appears when the user logs on to the computer.
B) The taskbar turns red and flashes intermittently.
C) A watermark appears on the desktop that reads "This copy of Windows is not genuine".
D) The computer automatically shuts down after one hour of use.
E) Custom desktop backgrounds are replaced with a plain black background every hour.
F) Users are prevented from installing recommended updates from Windows Update.

5. A customer purchases a Volume license of Microsoft Office 2010.
The customer loses the Volume License Key.
You need to recommend which method or methods the customer can use to retrieve the key.
Which method or methods should you recommend? (Choose all that apply.)

A) Access the MSDN Subscriber Downloads site.
B) Access the TechNet Subscriber Downloads site.
C) Call the Microsoft Activation Center.
D) Access the Volume Licensing Service Center (VLSC) portal.
E) Call the Microsoft Regional Service Center.

Solutions: