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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Topic 2: Four Dimensions of Product and Service Management | 17% | - Information and Technology - Value Streams and Processes - Holistic approach and interdependencies - Organizations and People - Partners and Suppliers |
| Topic 3: ITIL Management Practices | 28% | - Technical Management Practices
|
| Topic 4: Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration |
| Topic 5: ITIL Value System | 20% | - Service Value Chain activities - Governance - Continual improvement - Guiding Principles (7 principles and application) - Management Practices overview |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which BEST explains why an organization might choose to engage external suppliers?
- A. To maintain greater control and visibility over service delivery
- B. To minimize reliance on third-party providers
- C. To remove the need for oversight, governance, and internal management
- D. To obtain capabilities that are difficult to develop internally
Correct Answer: D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?
- A. Transition
- B. Support
- C. Operate
- D. Deliver
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.
- A. Event
- B. Change
- C. Problem
- D. Known error
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- A. Monitoring and event management
- B. Service level management
- C. Continual improvement
- D. Information security management
Correct Answer: D 🗳️
Which type of service relationship typically focuses on support and efficiency through standardized services?
- A. Collaborative relationship
- B. Basic relationship
- C. Partner relationship
- D. Cooperative relationship
Correct Answer: B 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
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