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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases.
What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?

A) Add a Case inbox component to the page configured to show assigned and open cases.
B) Add a Case Assignment component to the team's home page configured to shown cases assigned to the logged in team member.
C) Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases.

2. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

A) Card Sorting
B) Prototype testing
C) Expert Review
D) Task Analysis

3. A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

A) All Accounts > Account Detail > Contact Detail > Case Related List
B) All Cases > Case Detail > Contact Detail > Account Related List
C) All Contacts > Contact Detail > Account Detail > Case Related List
D) All Contacts > Contact Detail > Case Related List > Account Detail

4. A UX Designer needs to restyle a <lightning-modal /> Lightning Web Component (LWC) to meet brand guidelines.
Which key consideration about that LWC should the UX designer be aware of?

A) Only the body, footer, and header helper components can be styled using styling hooks.
B) Only the main Lightning Modal component can be styled using styling hooks.
C) The model cannot be styled using styling hooks

5. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot canresolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

A) Onboarding planning
B) User interface planning
C) Voice and tone planning
D) Training and support planning

Solutions: