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Nokia SDM Certification - PS NSOP Sample Questions:

1. In the Operations Model What are the Function set groups of the performance team?

A) Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
B) Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
C) Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.
D) Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.

2. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

A) Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
B) Employ contractors in local NOC and Field to fill the competence gap.
C) GNOC provide the NOC and Technical Support with small team of experts based in country.
D) A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.

3. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.
B) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.
C) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
D) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.

4. A Network Operations delivery is experiencing difficulties in the SLA compliance of one of its key Field Ops Subcontractors. It has been estimated by the operations team that, if the subcontractor breaches the MTTR SLA in the next reporting period, NSN will incur $10,000 in penalties. The probability of the subcontractor breaching the SLA is 50 %, based on the fact that this has happened before. What is the expected monetary value of this risk event occurring?

A) $10,000.
B) $20,000.
C) $2,500.
D) $5,000.

5. Which two Network Operations processes play key roles in supporting Network Optimization?

A) Performance Management & Configuration Management.
B) Configuration Management & Fault Management.
C) Performance Management & Fault Management.
D) Configuration Management & Technical Support.

Solutions: