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Salesforce AP-204 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Consumer Goods Cloud Fundamentals | - Data model overview (accounts, retail stores, visits) - Core platform concepts and Consumer Goods Cloud positioning |
| Topic 2: Retail Execution | - Store visits and field execution processes - In-store task management and compliance tracking |
| Topic 3: Mobile and Offline Capabilities | - Offline synchronization and data handling - Mobile app usage for field reps |
| Topic 4: Order Capture and Trade Promotion | - Order taking processes in Consumer Goods Cloud - Trade promotion management basics |
| Topic 5: Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
| Topic 6: Reporting and Analytics | - Dashboards and performance tracking - KPIs and retail execution metrics |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
Question 1
Northern Trail Outfitters (NTO) has a 7-tier product hierarchy that they use to track products in their Enterprise Resource Planning (ERP) platform. Assuming this functionality is available in the Consumer Goods Cloud, what should a consultant at NTO determine which tier of data contains the information required to set up products in Consumer Goods Cloud INTO wishes to measure share-of-shelf ?
A. Which tier describes stock keeping units (SKL)?
B. There is no need to ask a question choose level 7
C. Which tier has the data you trust most?
D. What tier has data describing the product with?
Question 2
Northern Trail Outfitters(NTO) places a high value on understanding how their end capes are performing. What should be recommended to NTO to ensure they can capture this data?
A. Make In-Store locations as a record type on the Retail Store Object to capture the KPIs
B. Make a separate set of KPIs specifically for capturing the endcap In-Store Location
C. Make a Custom object for In-Store location on the Retail Store Object to capture KPIs
D. Make In-Store Locations as a record page on the In-Store Location Object to capture the KPIs
Question 3
Which of the following is accurate regarding the Einstein Vision model?
A. The model is created via crowdsourcing of images available via public copyright licenses
B. The model needs to be created as part of the development process using a base set of images
C. The model is created in store as reps perform their daily tasks during phase 1 rollout
D. The model is created automatically by Einstein based on uploading the perfect image
Question 4
ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?
A. Moving to/out from the bundled offer
B. History of Subscription Updates and Traceability
C. Service Continuity
D. Customers can choose from all plans in the price book.
E. Supported by Digital Commerce APIs
Question 5
Which two permissions should be enabled for users to view the Tableau CRM for Consumer Goods Cloud app?
A. CG Analytics User
B. Tableau CRM View
C. Tableau CRM Modify All
D. Tableau CRM Plus User
E. Tableau CRM Growth
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A,C,E | Question 5 Answer: A,B |
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