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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Responsible employee
B) Customer
C) Territory Manager
D) Service engineer
E) Service technician team

2. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Customer
B) Sales Employee
C) Territory manager
D) Service Technician team
E) Employee responsible

3. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A) Only unrestricted write access
B) Restricted read and write access
C) Unrestricted read and write access
D) Only restricted write access

4. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Select an action
B) Define a placeholder
C) Choose a rule type
D) Add a condition group

5. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.

A) Create or delete custom channels
B) Manage business tasks for employee support
C) Assign tickets to the last processor
D) Disable the profanity check for outbound responses

Solutions: