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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Create training materials and end-user guides - Define support processes and escalation paths - Plan and execute change management activities |
| Topic 2: Discovery and Scoping | 18% | - Define scope and create solution design - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges |
| Topic 3: Solution Design and Business Logic | 28% | - Configure navigation, menus, and site structure - Design data access and visibility rules - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 4: Implementation and Integration | 28% | - Configure email and notification templates - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Implement Einstein bots and chat functionality |
| Topic 5: Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Implement error handling and logging - Conduct user feedback collection and optimization - Monitor site performance and user engagement |
Salesforce Certified Experience Cloud Consultant Sample Questions:
What is required when creating portal users through Just-Time (JIT) provisioning?
- A. FederationIdentifier
- B. FirstName
- C. Organization_id
- D. User.Role
Correct Answer: A 🗳️
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Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
- A. Create a Visualforce page that receives and validates the SAML assertion.
- B. Create a Connected App with custom attributes before configuring SAML settings.
- C. Register the Experience Cloud site as an Identity Provider in SAML settings.
- D. Use thesite login URL as an endpoint where SAML assertion is made.
Correct Answer: D 🗳️
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Which two statements regarding data categories are true?
Choose 2 answers
- A. When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.
- B. Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility.
- C. Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.
- D. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
Correct Answer: B,D 🗳️
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Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
- B. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
- C. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
- D. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
Correct Answer: D 🗳️
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What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Email the Contact a link to the Self-Registration page for the site.
- B. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
- C. Use Data Loader to add the Contact in Salesforce as a Customer user.
- D. Enable the Contact in Salesforce as a Customer user.
Correct Answer: D 🗳️
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