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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit is looking for an integrated tool that manages more than one channel for personalized journeys, triggers messages automatically to create stronger relationships, and links communications to donations it has received.
Which solution should the consultant recommend?

A) NPSP and Pardot
B) NPSP and Social Studio
C) PSP and Experience Cloud
D) NPSP and Marketing Cloud

2. A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?

A) Delete the values in the phone and email fields
B) Select the Do Not Email, Do Not Contact, and Email Opt Out fields
C) Select the Deceased field
D) Delete the Contact record

3. A case manager wants to assign a group of services to a client.
What should the consultant ensure is configured prior to the case manager using the Case Plan Wizard?

A) A Program with Action Item Templates
B) A Program with Goals and Action Item Templates
C) A new Case Plan
D) A Program with Goals

4. A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points, and by defining specific goals with user stories.
What are two components of a user story the nonprofit should consider?
Choose 2 answers

A) Associate an epic to each story.
B) Align each story to the implementation vision.
C) Include configuration instructions on each story.
D) Assign a priority to each story.

5. A nonprofit has purchased Accounting Subledger. Donations are imported from many sources and updated by staff frequently. The nonprofit wants to configure Accounting Subledger so only the appropriate records are created and available to be exported to finance.
How should the consultant configure Ledger Entries to limit the records exported to finance?

A) Configure Path on Opportune
B) Configure Stage to State Mapping.
C) Configure report to filter by stage.
D) Configure a Sales Process.

Solutions: