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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Solution Positioning | - Selling HP BSM solutions
|
| HP Business Service Management Portfolio | - HP BSM solution components
|
| Sales Opportunities and Customer Engagement | - Sales methodology
|
| Solution Integration | - Integration within HP software portfolio
|
| Customer Business Challenges | - Identifying customer needs
|
| Business Service Management Fundamentals | - Business Service Management concepts
|
HP Selling HP Business Service Management Solutions Sample Questions:
Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)
- A. triage process improvements
- B. service ticket automation
- C. enhancing the ability of IT to support business operations
- D. aligning the activities of IT with the strategic goals of the business
- E. consolidating operations monitoring into a "single pane of glass"
- F. performing real-time modeling of the IT infrastructure
Correct Answer: D,E,F 🗳️
Which HP Infrastructure Management opportunity should a salesperson discuss to address a "costly penalties and fines; audit failures, broken SLAs" pain point?
- A. network operations center efficiency
- B. demand consolidation
- C. compliance and regulatory requirements
- D. network automation
Correct Answer: C 🗳️
Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)
- A. reduced down time and mean time to resolve (MTTR)
- B. real-time compliance enforcement
- C. application performance issues
- D. data analytics
- E. management of physical and virtual environments
- F. increased IT Network Operations Center efficiency
- G. silo busting
Correct Answer: A,F,G 🗳️
HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.
Correct Answer:
With which HP APM persona should a salesperson discuss diagnosing application performance issues before the application is released into production?
- A. director of mobile applications
- B. director of applications monitoring
- C. director of performance testing
- D. director of operations
Correct Answer: C 🗳️
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