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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is another characteristic of a Social Business other than being engaging and nimble?

A) Has a strong presence in the Internet
B) Technically strong
C) Informal
D) Transparent

2. What is the best way to tell if your social software sales session went well with your customer?

A) When they ask to connect to you via LinkedIn
B) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
C) When you have polite nods from your attendees
D) When you have finished all of your slides

3. How do you measure the value of a Social Business implementation for a customer?

A) By how many "likes" they get on their Facebook page
B) By the size of the purchase order they sign
C) By how satisfied the employees are
D) By measuring key outcome-based goals that track return on investment for key strategies

4. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Lotus Protector
B) IBM Lotus Symphony
C) IBM Tivoli Manager
D) IBM Connections

5. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Continue to focus your interaction with IT; they are the ones who buy our software
B) Return to hone the selling strategies you have known for years.
C) Review the features in the latest product releases to be ready for a customer product pitch.
D) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.

Solutions: