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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Location
B) Culture
C) Stock price
D) CEO

2. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Accounting
B) Manufacturing and Supply Chain Management
C) Security
D) Operations and Human Resources

3. What is one of IBM's key differentiators when it comes to delivering a Social Business solution?

A) We offer only cloud-based solutions
B) We offer Facebook log-in credentials
C) We offer a single, rigid stack that needs to be installed as a single, inflexible solution
D) We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model

4. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Gaming
B) Social Analytics
C) Social Newsletters
D) Social Surveys

5. What should you do when a callback meeting is requested by a potential customer?

A) Follow up with fancy product brochures
B) Deep dive into the technologies
C) Prepare a lengthy slide deck and read each word on every page
D) Tell them what you're going to show them, show them, and then follow up with a customer or personal example

Solutions: