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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following statements MOST correctly identifies the scope of design coordination
activities?

A) Any change that the organization believes could benefit
B) It is mandatory that all changes are subject to design coordination activity
C) Only changes to business critical systems
D) Only changes that introduce new services

2. Which one of the following can help determine the level of impact of a problem?

A) Statement of requirements (SOR)
B) Configuration management system (CMS)
C) Standard operating procedures (SOP)
D) Definitive media library (DML)

3. The remediation plan should be evaluated at what point in the change lifecycle?

A) After implementation but before the post implementation review
B) After the post implementation review has identified a problem with the change
C) Immediately after the change has failed and needs to be backed out
D) Before the change is approved

4. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, problem management, service desk, request fulfillment, and event management
B) Event management, incident management, change management, and access management
C) Incident management, service desk, request fulfillment, access management, and event management
D) Event management, incident management, problem management, request fulfillment, and access management

5. Which one of the following generates demand for services?

A) Cost of providing support
B) Service level agreements (SLA)
C) Infrastructure trends
D) Patterns of business activity (PBA)

Solutions: