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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following is NOT a valid objective of problem management?

A) To restore service to a user
B) To manage problems throughout their lifecycle
C) To prevent problems and their resultant Incidents
D) To eliminate recurring incidents

2. The consideration of value creation is a principle of which stage of the service lifecycle?

A) Service design
B) Continual service improvement
C) Service strategy
D) Service transition

3. Availability management is directly responsible for the availability of which of the following?

A) IT services, components and business processes
B) IT services and business processes
C) Components and business processes
D) IT services and components

4. Which one of the following statements BEST describes a definitive media library (DML)?

A) A secure location where definitive hardware spares are held
B) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
C) A secure library where definitive authorized versions of all software and back-ups are stored and protected
D) A database that contains definitions of all media CIs

5. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 3 and 4 only

Solutions: