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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. What does a service always deliver to customers?

A) Infrastructure
B) Resources
C) Value
D) Applications

2. Which of the following is NOT a FUNCTION?

A) Incident Management
B) Application Management
C) Service Desk
D) Technical Management

3. Which of the following areas would technology help to support during the Service Operation phase of the Lifecycle?
1. Identifying configuration of user desktop PCs when Incidents are logged
2. Control of user desk-top PCs
3. Create and use diagnostic scripts
4. Dashboard type technology

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) All of the above
D) 1, 3 and 4 only

4. Which Function would provide staff to monitor events in an Operations Bridge?

A) Applications Management
B) Service Desk
C) Technical Management
D) IT Operations Management

5. Consider the following list:
1. Change Authority
2. Change Manager
3. Change Advisory Board (CAB) What are these BEST described as?

A) Job descriptions
B) Roles, people or groups
C) Teams
D) Functions

Solutions: