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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery | 16% | - Validation
|
| Topic 2: Discovery | 24% | - Requirements Analysis
|
| Topic 3: Planning and Design | 60% | - Product Catalog Design
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- C. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Correct Answer: D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
- A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
- B. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
- C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
- D. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE).
UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model the Ethernet access device as a child product of the dedicated internet service offer
- B. Model dedicated internet service as a child product of the Ethernet access device offer.
- C. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
- D. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
Correct Answer: D 🗳️
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Extreme Orbit Telecom has announced that their B2C mobile business is doing so well that their expected volumes are going to increase next year well beyond anything they had planned. What are two preparatory steps that a Consultant should take to ensure stability in the production environment?
- A. Ensure that Platform Events mode is enabled.
- B. Ensure Enterprise Sales Management (ESM) is employed to split large orders prior to submission to Order Management.
- C. Ensure that the customer has enough async Apex callouts and Platform Events available to cover the extra load.
- D. Ensure that Mulesoft is employed for integration to reduce the consumption of Salesforce resources.
Correct Answer: A,C 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users. What should a Consultant propose to meet UC ' s requirements?
- A. Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
- B. Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
- C. Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.
- D. Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
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